Investor Charter

In respect of Research Analyst (RA)

A. Vision Statement

Invest with knowledge & safety.

A. Mission Statement

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of business transacted by the Research Analyst with respect to the investors

To publish research report based on the research activities of the RA
To provide an independent unbiased view on securities.
To offer unbiased recommendation, disclosing the financial interests in recommended securities.
To provide research recommendation, based on analysis of publicly available information and known observations.
To conduct audit annually
To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts.
To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to the research services has taken place.

C. Details of services provided to investors (No Indicative Timelines)

Onboarding & Disclosures

Sharing of terms and conditions of research services
Completing KYC of fee paying clients
Disclosure of business activity, disciplinary history, associates, risks and conflicts of interest.
Disclosure of extent of use of Artificial Intelligence tools.
Disclosure of third-party research material conflicts or providing web addresses for the same.

Standards & Confidentiality

Distribute research reports to clients without discrimination.
Maintain confidentiality until reports are made available in public domain.
Protect data privacy and confidential information.
Disclosure and adherence to service timelines.
Guidance and caution notice for complex and high-risk financial products.
Treat all clients with honesty and integrity.

D. Details of grievance redressal mechanism and how to access it

1. Investor can lodge complaint/grievance against Research Analyst in the following ways:

Directly with RA

Investor may approach the concerned Research Analyst who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.

SCORES or RAASB

i. SCORES 2.0: Centralized grievance redressal system of SEBI.

https://scores.sebi.gov.in

Review Levels: 1. RAASB, 2. SEBI

ii. Email to designated email ID of RAASB

2. SMARTODR Platform

If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through online conciliation or arbitration.

Physical complaints: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051

E. Rights of investors

●Right to Privacy and Confidentiality

●Right to Transparent Practices

●Right to fair and Equitable Treatment

●Right to Adequate Information

●Right to Initial and Continuing Disclosure

●Right to Fair & True Advertisement

●Right to Awareness about service timelines

●Right to be Heard and Grievance Redressal

●Right to Exit per agreed terms

●Right to guidance on High-Risk Products

●Additional Rights to vulnerable consumers

●Right to provide feedback

F. Do's for Investors

Always deal with SEBI registered Research Analyst.
Ensure RA has a valid registration certificate.
Check for SEBI registration number via: Official SEBI Link
Pay attention towards disclosures in reports before investing.
Pay RA through banking channels only; maintain signed receipts.
Check research recommendations before buying/selling.
Ask all relevant questions and clear doubts with your RA.
Seek guidance on high-risk products.
Awareness of right to stop services per agreed terms.
Awareness of right to provide feedback.
Awareness that you aren't bound by clauses contravening regulations.
Inform SEBI about RA offering assured or guaranteed returns.

F. Don'ts for Investors

Do not provide funds for investment to the Research Analyst.
Don't fall prey to luring advertisements or market rumors.
Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst.
Do not share login credential and password of your trading, demat or bank accounts with the Research Analyst.

This document is a mandatory disclosure for SEBI Registered Research Analysts to protect investor interests and ensure transparency.