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Refund Policy

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Introduction

5 Circles Pvt Ltd, a SEBI-registered entity (SEBI Registration No:INH00002004), is committed to transparency and fairness in our financial dealings. This Refund Policy outlines the terms under which refunds may be processed for services provided by our firm, in compliance with SEBI regulations and industry standards.

1. Scope of Services

Our services include, but are not limited to:

  • Trading account and demat account services.
  • Investment advisory services (if registered as an Investment Adviser under SEBI).
  • Research and analysis subscriptions.
  • Portfolio management services (if applicable).
  • Platform access and subscription fees.
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2. Non-Refundable Services

As per industry norms and SEBI guidelines, the following are generally non-refundable:

  • Transaction Fees: Brokerage fees, exchange fees, SEBI turnover fees, and other statutory charges incurred during trading.
  • Account Opening Fees: One-time charges for opening trading or demat accounts, as these involve KYC processing and regulatory compliance.
  • Executed Services: Fees for services already rendered, such as executed trades, advisory reports, or portfolio management for a subscribed period.
  • Market Risks: Losses due to market fluctuations or investment decisions, as investments in securities are subject to market risks (as per SEBI disclaimers).
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3. Eligible Refunds

Refunds may be considered under the following circumstances:

  • Service Non-Delivery: If we fail to provide a subscribed service (e.g., research reports, platform access) due to our error, a pro-rata refund may be issued for the unutilized portion.
  • Overbilling: If you are charged incorrectly due to a technical error, the excess amount will be refunded.
  • Regulatory Cancellation: If a service is discontinued due to regulatory directives from SEBI or other authorities, a pro-rata refund may be issued for the remaining subscription period.
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4. Refund Process

To request a refund:

  • Submit a written request to [Insert Contact Email/Phone] within 7 days of the issue, including:
    • Your name, client ID, and contact details.
    • Details of the service or transaction in question.
    • Reason for the refund request.
  • Our team will review the request within 10 working days and communicate the outcome.
  • Approved refunds will be processed within 15 working days to the original payment method or your registered bank account.
  • Refunds are subject to verification and compliance with SEBI regulations.
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5. Non-Refundable Scenarios

Refunds will not be issued for:

  • Change of mind or dissatisfaction with market performance.
  • Failure to renew subscriptions on time, leading to service discontinuation.
  • Services availed during a free trial or promotional period.
  • Partial use of a subscription or service (e.g., accessing a portion of research reports).
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6. Subscription Cancellations

  • Subscriptions (e.g., advisory or research services) may be canceled by providing written notice at least 30 days before the renewal date.
  • No refunds will be issued for the current subscription period upon cancellation, but future billing will be stopped.
  • If you cancel mid-term, you may continue to access services until the end of the paid period, unless otherwise specified.
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7. Dispute Resolution

If you are dissatisfied with our refund decision, you may:

8. Updates to This Policy

We may update this Refund Policy to align with SEBI regulations or business practices. Updates will be posted on our website www.5circles.co.in, and significant changes will be notified via email or platform announcements.

9. Contact Us

For refund-related queries, contact:

  • Email: info@5circles.co.in
  • Phone: 6389878987
  • Address:124/244 C-Block . Plot Number 245 Govind Nagar Kanpur 

Disclaimer

Investments in securities markets are subject to market risks. Read all related documents carefully before investing. 5 Circles is not liable for losses due to market fluctuations or investment decisions. This policy is subject to SEBI regulations and applicable laws.